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It also does this thing once in a while where it will not start the picture and then you have to wait for 5 mins or so and then "try" again. I've gone through 2 lamps a heat sensor and a color wheel. I have had this TV for little over 2 years and have had to call for service 4 times. I'll never buy Mits product ever again. Don't get me wrong, when it works it has one of the best pictures you can find. I just don't like not having a TV for 2 weeks each time something happens. I paid a lot of money for this to break down. I should have bought a Samsung or an LCD.
Two weeks later, I get a call informing me that the parts were backordered. I agree with the post suggesting a class action suit. It took two weeks for the tech to come to the house to inform me that he couldn't fix it there. I purchased the WD57731 from The Big Screen Store in August 2006. They said to call them after the service is delivered. Four hours later, still waiting for a return call.
I called again today, Tuesday, talked to a machine.
The TV was not repaired until January 2008.Now, in September 2008, the TV won't even turn on.
By the way, I also called Mitsubishi customer service.
In November 2007 the light engine died.
Is there a lemon law for TVs.
I've tried the unplug overnight trick and the reset button trick.
I called for service three days ago, talked to a machine, no return call.
I did speak to a person, but they were no help.
I guess my next stop is back to the Big Screen Store to discourage their customers.
This is totally unsat. This is now 13 months and still a no-fix situation.
If you want to shell out big bucks for that amount of time, please buy. 10 months worked fine.
Still under the first year warranty and constantly put off by customer service. We are on our fourth lamp.
Mitsubishi sent a local rep to assist.said he couldn't fix the tv. Told we will be contacted in another week.
I personally will stay away from any DLP tv in the future.
We have had this TV since Feb. I'm glad I have the no interest payments, but it probably would have been better to buy a more expensive plasma or LCD then this piece of garbage. 2007 and are on our second lamp. That's $500 dollars per year. Oh, it's the second one we had too. The first one was taken back and exchanged for one that would work.
I have had the TV exactly one year, seocnd lamp has burned out. The tech support person said that they know there are design problems and that the lamp overheats, they claim they will continue to replace the lamps for no cost. Ihave faxed my documentation to the Tech Support Group twice, the first time they threw is away, some excuse about not seeing my address which was on the cover letter. Just faxed it a second time they were to call as soon as it was recieved, did not happen. Getting them to send on is a hassle, being out the use of the TV for a week every few months is inevitable. Mitsubishi should replace these TV's.
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